Have you ever placed a print order online and struggled to keep track of it? Were you left thinking, “there must be a better way to do this”?.
When it comes to print-on-demand, it’s essential to work with an online printing shop that makes the entire process easy, quick and professional. Printing isn’t always straightforward, but we know some ways you can keep up-to-date when you order with us.
If you’ve printed with us before or you’re a complete newbie, don’t worry - we’re here to help. Mixam caters to customers with all levels of print knowledge and experience. Once you’ve completed an order - we’ll keep you in the loop. And by the time your order arrives, you’ll know you’ve done everything you can to ensure your prints get to you on time.
So if you need some nifty hints and tricks, we’ve compiled a few ideas to help you manage your order better. We want to put you in the driving seat and arm you with the tools and resources you need to understand how we operate.
Create an Account
This may seem obvious - but opening an account with Mixam is a vital step for improved order management. It takes less than a minute to complete, and everything you need will be in one place. You can access your account anywhere with an internet connection, and you can upload and store your projects in no time.
Your work doesn’t have to be a final draft - you can always start where you left off the next time you log in. And if you want to order more of a previous item, all your print specifications, shipping and billing addresses will be saved and ready for you to use again.
When it comes to viewing artwork - the bigger, the better!
Managing your order well comes down to good preparation. So we advise viewing your order on the largest screen available, so you can see your work as clearly and as detailed as possible. Even though our system will scan your files and warn you if something is not quite right, this minimizes opportunities for mistakes to happen.
You will also be alerted to any printing concerns at the top of the Artwork page. This saves you from searching for them yourself and they’ll cover everything from low-resolution images to font errors. You can even change your order specifications if you change your mind at the last minute.
Extra Tip: Don’t panic if your pages load incorrectly!
If you upload a multipage item like a Booklet to our website and find your pages are in the wrong order - don’t worry. To change your page sequence, upload your files first, so no gray placeholders remain. You can then adjust your page sequence afterward. Oh, and don't forget to upload your covers and spine as a PDF file if you’re making a book!
Share your progress
We are all too familiar with the excitement that comes with giving others a behind-the-scenes look at your project. Even before you send your work to the printers, you can share a virtual preview. This can be particularly useful if you're working on a group project or need feedback from an important client.
Sharing your work allows you to push your work to be the best it can be. Someone may even spot areas for improvement, where if unnoticed, could have led to a disappointing result. Zoom in and out of pages, see how pages turn - our platform adds a whole new dimension to your projects. It’s also handy to see what your project will look like in 3D, especially you're printing multipage items like Magazines.
If you’re ever unsure about something or just need a second pair of eyes to look over your order, talk to us. Pick up the phone, email us, get in touch via the chat option on our website or fill out our online form.
But the best way to get help from our print professionals is through the Messages tab on the relevant order in your Mixam account. It’s an efficient way to keep updated on your order's status and it helps us track amendments to your work. And after you’ve finished a conversation, you’ll be automatically sent a transcript of your conversation, or you can request a copy.
It’s always a good idea to keep track of your payments. Once you’ve paid for your order with Mixam, a downloadable invoice will be available from the Payments section soon after. Add this to your accounts book, print a copy for safekeeping or wait for a statement to arrive in your bank account. Mixam will always keep you updated when you pay for your print projects.
So next time you order your prints online, keep in mind some of these suggestions. You’ll find the ordering process will run a lot smoother.
Did you know our Support page is full of more handy advice? Click the link here and discover more ways to improve the way you print.
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